Cancellation policy

Cancellation policy

Once payment has been processed, orders cannot be canceled; however, changes can be requested. If you are not satisfied with your purchase, we are happy to help. Our team strives to ensure that every delivery consists of correct and high-quality products.

In the unlikely event that you receive an incorrect, defective, or substandard item, please contact us immediately at in**@***********en.de so that we can find a quick solution.

right of return

To be eligible for a return in the event of a defect, you must notify us within 48 hours of receiving your shipment. The item must be unused and in its original condition and packaging.

Proof of purchase is required for all returns. In cases involving product quality, evidence proving the inferior quality of the item is required.

If you have any questions or concerns, please contact us by email at in**@***********en.de.